API Reference

Update a ticket by ID.

patch
https://cti.example.com/api/v2/tickets/

Required permissions

  • modify tickets

Optional permissions

  • read ticket-comments To access the comments associated to a ticket

  • read entities To access the entities attached to a ticket

  • read users To access the users associated to a ticket

  • read workspaces To access the workspaces a ticket is attached to

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Path Params
string
required

Ticket ID

Query Params
boolean

If ?overwrite_entities=false and new entities are
provided, the resulting set of entities will contain
both the previous and the new entities. Otherwise, the
list of entities will be overwritten by the new one
(default: true).

boolean

If ?overwrite_stakeholders=false and new
stakeholders are provided, the resulting set of
stakeholders will contain both the previous and the
new stakeholders. Otherwise, the list of stakeholders
will be overwritten by the new one (default: true).

boolean

If ?overwrite_workspaces=false and new workspaces
are provided, the resulting set of workspaces will
contain both the previous and the new workspaces.
Otherwise, the list of workspaces will be overwritten by
the new one (default: true).

Body Params
data
object
Responses

Updated 8 months ago

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Updated 8 months ago